rc999 Terms and Conditions

1 General Terms

rc999 (hereinafter referred to as the "Platform", "we", or "us") is an online gaming service operated for players in Bangladesh. These terms and conditions apply to the use of all services, products, and content on the rc999 platform.

By accessing our website, mobile version, or any application, you are considered to have fully agreed to these terms and conditions, the privacy policy, and the responsible gaming policy. If you do not agree to these terms, please refrain from using our platform.

These terms and conditions are written in Bengali and that version is the authoritative one. rc999 reserves the right to amend these terms at any time.

1.1 Definitions

• "User" or "Player" — a person who holds a registered account on the rc999 platform.
• "Service" — all gaming, betting, and related activities provided by rc999.
• "Account" — the personal profile created after registering on the platform.
• "Bonus" — a promotional benefit granted to a player by rc999.
• "Wagering Requirement" — the amount that must be wagered before a bonus can be withdrawn.

2 Eligibility and Registration

2.1 Age Requirement

The minimum age to open an account and use the services at rc999 is 21 years. Please ensure that you are of legal age to participate in online gaming in Bangladesh or in the country from which you are accessing the service. Minors are strictly prohibited, and any such account found will be closed immediately.

2.2 Registration Conditions

To register, you must meet the following conditions:

• You must be at least 21 years of age.
• You must open a valid account in your own name — registration using another person's identity or false information is strictly prohibited.
• Each person may create only one account. Holding multiple accounts may result in all accounts and funds being forfeited.
• All information provided during registration must be completely true and accurate.
• Registration from areas where online gaming is legally prohibited is not accepted.

2.3 Identity Verification (KYC)

rc999 reserves the right to verify your identity at any time. This process may require copies of a national identity card, passport, or other government-issued identification. Withdrawals may be placed on hold until verification is complete.

3 Account Management

3.1 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Do not share your password with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

You are responsible for all activities carried out from your account, unless you can prove that unauthorized access occurred.

3.2 Updating Account Information

If any of your personal details change (such as your mobile number or bank account), you must notify our support team immediately. rc999 is not responsible for delays or complications in withdrawals caused by outdated information.

3.3 Account Suspension or Cancellation

rc999 reserves the right to temporarily suspend or permanently close any account without reason, particularly if evidence of a breach of these terms is found.

4 Deposits and Withdrawals

4.1 Deposits

The following methods can be used to deposit funds at rc999: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳200 (for each method).
• Deposits must be made from your own account — deposits through a third party are prohibited.
• Once successfully verified, deposited funds are added to your account.

4.2 Withdrawals

Withdrawal requests are generally processed within 15 minutes to 2 hours.

• Minimum withdrawal amount: ৳500.
• Withdrawals can only be made using the same method that was used to deposit.
• Large withdrawal amounts may be delayed if verification has not been completed.
• Withdrawals may be restricted until the wagering requirement of an active bonus has been met.
• When making a withdrawal, you must use a mobile banking or bank account registered in your own name.

4.3 Currency

All transactions on rc999 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currency are not accepted.

5 Bonuses and Promotions

5.1 Welcome Bonus

New players will receive a 100% welcome bonus on their first deposit, up to ৳10,000. The following conditions apply to receive this bonus:

• The bonus applies to the first deposit only.
• The bonus has a wagering requirement of 10 times (10x) — meaning you must wager 10 times the bonus amount before withdrawing.
• While a bonus is active, the bonus amount cannot be withdrawn directly.
• Attempting to claim bonuses using multiple accounts will result in account cancellation.

5.2 Other Bonuses and Promotions

rc999 periodically runs various promotional offers, reload bonuses, cashback offers, and special tournaments. Each promotion has its own terms and conditions, which will be stated on the relevant offer page.

5.3 VIP Program

The rc999 VIP program has 5 tiers, each offering different amounts of weekly cashback:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.5% weekly cashback.
• Gold — up to 0.7% weekly cashback.
• Platinum — up to 1.0% weekly cashback.
• Diamond — up to 1.2% weekly cashback.

You can advance to higher VIP tiers through regular and active participation. The benefits and conditions of each tier will be communicated separately.

5.4 Bonus Abuse

Abuse of the bonus system (such as creating multiple accounts or attempting to meet bonus conditions through risk-free betting) is strictly prohibited. If such activity is detected, the bonus and any associated winnings will be forfeited.

6 Gaming Rules

6.1 General Gaming Conditions

All games on rc999 are operated under fair play principles. It is your responsibility to learn the rules of the relevant game before participating.

• The betting limits (minimum and maximum) for each game will be clearly stated in the game lobby.
• If a game is interrupted mid-round due to a technical issue, the bet for that round may be cancelled and refunded.
• Game outcomes are always determined by a Random Number Generator (RNG).
• rc999 is not responsible for losses caused by internet connection issues.

6.2 Live Casino

Live casino games are operated in real time. The dealer's decision is final. If a technical error occurs during a live game, that round may be cancelled.

6.3 Sports Betting

Odds in sports betting may change at any time. The odds at the time a bet is confirmed are final. If a match is cancelled, the bet will be refunded. Placing an unusually large bet on the same event may be flagged as suspicious activity.

7 Prohibited Activities

The following activities are strictly prohibited on the rc999 platform:

• Creating or operating multiple accounts.
• Opening or operating an account using another person's identity.
• Playing games using software bots, scripts, or automated methods.
• Attempting to influence game outcomes by colluding with other players.
• Using the platform for money laundering or to process illegal funds.
• Attempting unauthorized access to or hacking of the platform's systems.
• Harassing, intimidating, or behaving inappropriately toward other players.
• Abusing bonuses or exploiting loopholes.

If any of the above activities are detected, the account will be closed immediately, funds may be forfeited, and legal action may be taken if necessary.

8 Intellectual Property

All content displayed on the rc999 platform — logos, brand names, game graphics, software, text, designs, and other elements — are the intellectual property of rc999 or the relevant game providers.

Users may view this content for personal, non-commercial purposes only. Copying, distributing, modifying, or using any content for commercial purposes without prior written permission from rc999 is strictly prohibited.

9 Limitation of Liability

To the maximum extent permitted by applicable law, rc999 is not liable for the following:

• Losses caused by internet disconnection during gameplay.
• Problems caused by faults in third-party software or services.
• Leakage of a user's account information due to their own negligence.
• Unexpected technical issues or force majeure events.
• Financial losses or addiction resulting from gaming.

rc999 always strives to provide services in a fair and transparent manner. In the event of any technical error or fraudulent activity, we will investigate and take appropriate action.

10 Account Closure and Cancellation

10.1 Voluntary Closure

You can close your account at any time by contacting our support team. Before the account is closed, you will be given the opportunity to withdraw any remaining valid balance.

10.2 Closure by rc999

rc999 may close an account in the following cases:

• Violation of any clause of these terms and conditions.
• If fraudulent or suspicious activity is detected.
• By court order or direction of a regulatory authority.
• If the user is found to be a minor.

10.3 Self-Exclusion

If you are experiencing gaming problems, you can request Self-Exclusion through our support. This is an important part of responsible gaming. For more information, visit our Responsible Gaming page.

11 Dispute Resolution

If you have any dispute or complaint with rc999, please contact our support team first. We aim to resolve all complaints quickly and fairly.

11.1 Complaint Submission Process

• Submit your complaint via email or live chat.
• Include your account details, a description of the issue, and any relevant screenshots with your complaint.
• We generally aim to provide an initial response within 72 hours.

11.2 Final Decision

After investigation, the decision of rc999 will be considered final. Technical game logs and records will be used as authoritative evidence in dispute resolution.

12 Privacy

The protection of your personal information is very important to us. rc999 uses SSL encryption technology to keep all your data secure.

To learn in detail about how we collect, use, and protect your information, please read our Privacy Policy. The Privacy Policy, along with these terms and conditions, applies as a condition of your use of rc999.

13 Changes to Terms

rc999 reserves the right to partially or fully change these terms and conditions at any time. Continued use of the platform after any changes will be considered acceptance of the new terms.

For significant changes, we will try to send a notification to your registered email. However, it is your responsibility to visit this page regularly to stay informed of the latest terms.

14 Contact

If you have any questions or suggestions regarding these terms and conditions, please contact us:

• 24/7 Live Chat Support (in Bengali)
• [email protected]

These terms and conditions are written in Bengali and apply to all services of rc999. For users aged 21 and above only. Gaming can be addictive — play responsibly.