rc999 Privacy Policy

rc999 ("we", "our", "platform") is a trusted online gaming service provider in Bangladesh. When you use rc999's website and services, protecting your privacy is our priority. This privacy policy explains what kinds of personal information we collect, how we use it, who we share it with, and what steps we take to keep your information safe.

Using any rc999 service — even before reading this policy — means you are considered to have fully accepted the terms of this privacy policy. If you disagree with any part of it, please stop using our services. This policy may change from time to time, and the latest version will always be available on this page.

01 What Information We Collect

rc999 collects the following types of personal information in order to provide its services:

1.1 Registration and Identity Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and username
• National ID number or equivalent identity document (as part of the KYC process)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical and Usage Information

• IP address and device identity
• Browser type and operating system
• Session logs and login timestamps
• Gameplay history and betting activity information
• Information collected through cookies and similar tracking technologies

02 Purpose of Data Collection

rc999 uses collected information only for specific and legitimate purposes, which are as follows:

2.1 Account Management

We use your identity and contact information to create, verify, and manage your account. This ensures you are the right person and are eligible to use our services.

2.2 Transaction Processing

Financial information is used to correctly process your deposit and withdrawal requests and to resolve any financial disputes. The minimum deposit at rc999 is ৳200 and the minimum withdrawal is ৳500.

2.3 Fraud Prevention and Security

We analyze technical data to detect and prevent unauthorized access, money laundering, fraudulent activity, and other security threats.

2.4 Service Improvement and Personalization

By analyzing user behavior and preferences, we create a more suitable gaming experience for you and provide relevant promotional offers.

2.5 Customer Support

Our 24/7 live chat support team is able to view your account and transaction history to provide fast and effective assistance.

2.6 Responsible Gaming

By monitoring gameplay data, we identify potentially problematic gaming behavior and provide the necessary support.

03 Data Sharing and Disclosure

rc999 does not sell or rent your personal information to any third party. However, limited information may be shared in the following situations:

3.1 Service Provider Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay, and banks), game software providers, and technology infrastructure service providers. All such partners are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may share information with the relevant authorities in response to a lawful order from a legal authority, a court directive, or an investigation. Such steps will always be taken in compliance with applicable law.

3.3 Fraud Prevention

Where there is serious suspicion of fraud or abuse, we may share information with industry-standard fraud prevention organizations.

3.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred, but only with equivalent protections under this policy in place.

04 Data Security Measures

rc999 has put in place industry-standard technical and organizational measures to protect your personal information:

• All data transmission is secured through SSL (Secure Socket Layer) encryption technology
• AES-256-bit encryption is used to store financial information
• Two-Factor Authentication (2FA) is available
• Regular security audits and vulnerability assessments are conducted
• Only authorized staff have access to personal information on a need-to-know basis
• A process is in place for rapid response in the event of a data breach
• Servers and databases are backed up regularly

However, no guarantee can be given that transmitting information over the internet is completely secure. You are also responsible for keeping your account password confidential and not logging in on unsecured networks.

05 Cookie Policy

The rc999 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our services.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and provide core functionality. They cannot be turned off.

5.2 Functional Cookies

These cookies are used to remember your language preferences, gaming settings, and other personalized experience choices.

5.3 Analytical Cookies

These cookies collect information to help us understand how users interact with our website and to improve the quality of our services. This information is processed in a fully anonymized form.

You can control cookies by changing your browser settings. However, disabling cookies entirely may limit some website functionality.

06 Data Retention Period

rc999 retains personal information for the minimum period necessary to fulfill the required purposes. The general guidelines are as follows:

• Information for active accounts is retained for as long as the account remains active
• Records of financial transactions are kept for a period determined by legal requirements
• Even after an account is closed, information may be retained as needed for legal obligations or dispute resolution
• When consent for marketing communications is withdrawn, the relevant information is deleted promptly
• Inactive accounts may be deleted after a set period following appropriate notice

07 User Rights

You have certain important rights regarding your personal information, which rc999 respects:

7.1 Right to Access

You have the right to know what information we hold about you and to receive a copy. Contact our customer support to make this request.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. This can be done through account settings or by contacting customer support.

7.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

7.4 Right to Object to Processing

You can object to the processing of your information for marketing communications or other specific purposes, and withdraw your consent.

7.5 Right to Data Portability

You can request to receive the information collected about you in a structured, machine-readable format.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat.

08 Protection of Minors

rc999 is strictly for users aged 21 and above only. We never knowingly collect personal information from minors. The registration process includes an age verification step.

If we become aware that a minor is using our services, the relevant account will be closed immediately and all collected information will be deleted.

09 International Data Transfers

rc999 operates primarily for the Bangladesh market. However, in working with technology infrastructure providers and service partners, some information may be processed or stored on international servers.

In all cases, we ensure that transferred information is protected to a standard equivalent to or higher than the protections described in this privacy policy.

10 Policy Changes and Notification

rc999 reserves the right to change this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be shown when you log in to the website
• The "Last Updated" date at the top of this page will change

Continuing to use the services after a change means you are considered to have accepted the revised policy. You are given the opportunity to close your account within 30 days of a policy change.

11 Third-Party Websites and Links

The rc999 website may sometimes contain references to third parties. These third parties have their own privacy policies, for which rc999 is not responsible.

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft may have their own data processing policies. When interacting with these providers' software during gameplay, some technical information may be sent to their systems.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We generally try to respond to written requests within 7 business days. For urgent security matters, use the 24/7 live chat.